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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

We are a factory that can meet the different demands of customers for order quantity.

Can you supply the relevant documentation?

Yes, we can provide most docs including API Certificate / Mill Testing Certificate; Insurance Policy; Certificate of Origin, and other export documents which are required.

What is the warranty of the products?

12 months from couplings installation or 18 months from couplings delivery, whichever occurs first.

What kinds of payment methods do you accept?

Our payment method is very flexible. We can negotiate and reach consensus according to the needs of customers.

What is the packing way of products?

Palletized, no solid wood must comply with ISPM 15,wrapped with plastic film ,packed with plastic-steel strip.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. And our products have 12 months warranty or 18 months.

Do you have your own API- 5CT license?

Yes, we have, API 5CT-1368.

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